Q: If I cannot find my payment vouchers for the Access Fee, is there a way to retrieve them?

<p>Yes, by accessing the dedicated "<a href="https://cda.veneziaunica.it/en/retrieve-reservation">Retrieve payment voucher</a>" page and entering either the email address or the phone number in the appropriate field, depending on the information provided during registration and payment.</p>

Q: If I cannot find my exemption vouchers for the Access Fee, is there a way to retrieve them?

<p>Yes, by accessing the dedicated "<a href="https://cda.comune.venezia.it/en/recuperaEsenzioni">Retrieve exemption voucher</a>" page and entering the type, subtype of exemption, and the applicant's email in the appropriate fields indicated. To retrieve exemption vouchers for other people obtained with the same email, you must also select the "add" button and enter their name, surname, and date of birth.</p>

Question 1

If I cannot find my payment vouchers for the Access Fee, is there a way to retrieve them?

Accepted Answer

Yes, by accessing the dedicated "Retrieve payment voucher" page and entering either the email address or the phone number in the appropriate field, depending on the information provided during registration and payment.

Question 2

By when and how can I cancel the exemption voucher?

Accepted Answer

It is possible to cancel your own voucher and/or that of each person for whom you have requested an exemption ('additional holders'), by clicking on the appropriate link received via email and confirming the cancellation for each individual voucher, therefore for each individual person.

Question 3

By when and how can I cancel and request a refund for a payment voucher?

Accepted Answer

Cancellation of the payment voucher up to the day before the access date can be requested by accessing the "Payment Voucher Cancellation" page and entering the booking code provided in the payment confirmation email in the appropriate field. It is possible to cancel the reservation entirely by selecting all the QR codes, or partially by choosing individual QR codes. The amounts paid will therefore be re-credited to the same payment method used.
Refund requests made starting from the effective date of the contribution, which must however be submitted within the forfeiture deadline referred to in Article 1, paragraph 164, of Law No. 296 of December 27, 2006, can be made by accessing the "Venice Access Fee Refund Request" page, filling out the dedicated form and attaching suitable documentation proving the non-access to the City of Venice.

Question 4

If I cannot find my exemption vouchers for the Access Fee, is there a way to retrieve them?

Accepted Answer

Yes, by accessing the dedicated "Retrieve exemption voucher" page and entering the type, subtype of exemption, and the applicant's email in the appropriate fields indicated. To retrieve exemption vouchers for other people obtained with the same email, you must also select the "add" button and enter their name, surname, and date of birth.

Question 5

Is it possible to modify the payment voucher?

Accepted Answer

It is not possible to modify the payment voucher. If you need to modify the payment voucher, please cancel the incorrect one (on the "Payment Voucher Cancellation" page) and redo the payment procedure by entering the correct data. This cancellation is possible up to the day before the access date and implies the re-crediting of the amounts paid to the same payment method used.

Cancellations and refunds

If I cannot find my payment vouchers for the Access Fee, is there a way to retrieve them?

By when and how can I cancel the exemption voucher?

By when and how can I cancel and request a refund for a payment voucher?

If I cannot find my exemption vouchers for the Access Fee, is there a way to retrieve them?

Is it possible to modify the payment voucher?

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