Yes, but the cancellation procedures vary depending on the purchase channel.

TVM (ticket machines and parking facilities): no type of voucher cancellation is allowed before the access date.

LIS points (FIT – tobacconists): it is possible to cancel the most recently issued voucher at the time of purchase.

WhatsApp channel: it is possible to request voucher cancellation until 11:59 PM on the day prior to the booked date by sending an email to cdavenezia@openmove.com, indicating name, surname, phone number used for the purchase, voucher code, purchase date, and booked date. This procedure is valid exclusively for purchases made through the WhatsApp channel and cannot be used for purchases made through other sales channels.

For all three types, it is always possible to request a refund starting from the validity date of the contribution, provided the request is submitted within the statutory deadline set out in Article 1, paragraph 164, of Law No. 296 of 27 December 2006, by accessing the page “Request refund for the Venice Access Fee,” completing the dedicated form, and attaching appropriate documentation proving that access to the City of Venice did not occur.

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Frequently asked questions

What is the Access Fee (CDA)?

Can I cancel a payment voucher purchased through channels other than the Venezia Unica website?

Are there restrictions for tourist groups?

If I need to move from one pier to another to change navigation lines without accessing the ancient city of Venice, do I have to pay the Access Fee?

By when and how can I cancel the exemption voucher?

I have to attend the graduation ceremony in St. Mark's Square, do I have to pay?

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