The Access Fee is a compulsory payment for access to the city of Venice unless the exclusion/exemption criteria apply, in accordance with the Municipal Regulations approved by Municipal Council Resolution Number 51 of 12.09.2023 and subsequent amendments and additions, and the implementing resolutions issued by the Municipal Council.

The ticket confirming the Access Fee payment is valid until midnight of the day indicated on the ticket. It must contain the initials of the first name and surname of the individual charged with the payment to be valid. 

Failure to provide proof of payment may result in sanctions under the provisions of the above-mentioned Municipal Regulations.

The payment ticket may be cancelled until 11:59 p.m. on the day before the day of the validity of the ticket (link). If the ticket is cancelled within this period, the amounts paid will be refunded to the same instrument used for the original payment.

With the cancellation of the ticket, all the other payment tickets under the same transaction are cancelled.

Requests for refunds made after the date of validity of the ticket, which must, in any case, be submitted within the time limit provided for by article 1, paragraph 164 of Italian Law Number 296 dated December 27 2006, must be accompanied by the appropriate documents proving that the ticket holder did not enter the city of Venice. These requests are made by accessing the specific page (link).